Quality Assurance / Quality Control Policy
At Oryx Group, quality assurance and control are embedded in every layer of our operations. Across our diverse portfolio—spanning production, logistics, LSA (Life Support Area) services, water bottling, food packing, hospitality, and vehicle fleet operations—we maintain a unified, internationally benchmarked quality system that ensures safety, compliance, and customer satisfaction.
Our Quality Management System is designed not only to meet UAE and regional requirements but also to fully align with UK, EU, and global standards, ensuring seamless cross-border operations and regulatory acceptance.
Our Quality & Safety Framework
We implement a robust integrated management system anchored in the following certifications and standards:
- ISO 9001:2015 – Quality Management Systems
Applied across all business functions to ensure process consistency, efficiency, and customer satisfaction through continuous improvement.
- ISO 22000:2018 – Food Safety Management Systems
Applied to all food and beverage operations including water bottling and food production lines, ensuring end-to-end food safety.
- HACCP – Hazard Analysis and Critical Control Points
Ensures risk-based control of food safety hazards through preventive monitoring of Critical Control Points (CCPs) during manufacturing and packaging.
- GMP – Good Manufacturing Practices
Enforced across our production and packaging facilities to maintain hygiene, process control, and compliance with international safety protocols.
- UKAS Accreditation (United Kingdom Accreditation Service)
Our commitment to using UKAS-accredited laboratories and certification bodies ensures that all food and water testing meets UK market entry requirements and is aligned with Food Standards Agency (FSA) and Drinking Water Inspectorate (DWI) regulations.
Core QA/QC Protocols Across the Group
- Supplier & Raw Material Compliance
All inputs are sourced from vetted suppliers, with batch-level conformity documentation and lab testing—especially for food, water, and chemical inputs.
- Process Control & SOP Enforcement
Every unit—from logistics hubs to bottling plants—operates under reviewed Standard Operating Procedures, integrated with digital logs and quality checkpoints.
- On-Site Inspection & Testing
We conduct real-time inspection of in-process materials and final outputs using UKAS-accredited testing methods where applicable.
- Packaging & Labelling Compliance
Packaging for UK markets adheres to FSA labelling laws, nutrition disclosures, QR traceability, and bilingual packaging requirements when needed.
- Training & Food Handler Certification
All staff involved in food and water operations are trained under FSA-compliant food hygiene levels 2 or 3, with ongoing refreshers every 6–12 months.
- Recall & Traceability Readiness
Our traceability system enables batch-to-source visibility for instant recall actions in the event of contamination or regulatory alerts.
Our Commitment
We believe that true quality goes beyond certification—it lies in the integrity of systems, people, and purpose. Oryx Group is committed to delivering products and services that are safe, compliant, and trusted by regulators and consumers alike, across the UK, UAE, and beyond.
Certifications & Global Standards Alignment
We proudly operate in alignment with the following international and national quality systems:
✔ ISO 9001:2015 (Quality Management System)
✔ ISO 22000:2018 (Food Safety Management System)
✔ HACCP (Food Safety Hazard Control)
✔ GMP (Good Manufacturing Practice)
✔ UKAS Accreditation (Testing, Inspection, Certification)
✔ UK Food & Water Import Compliance (FSA, DWI, DEFRA)
✔ BRCGS certificated product
